Troubleshooting

This chapter provides troubleshooting information for Real Freedom 4K Camera Back Transmitter.

Use this information to help you to solve some of the problems that you may encounter when using a camera back transmitter in a Real Freedom system.

Table 1. Troubleshooting camera back transmitter issues

Symptom	Possible cause	Actions
Dark screen/display.	The display has ‘timed out’.	Touch all four quadrants of the screen within one second; trace a U or X pattern on the display to wake. You can disable the screen timeout from the Settings page. The screen backlight is set too low. Adjust the screen backlight from the Settings page.
No audio signal.	Incorrect audio settings.	Check the transmitter’s audio settings.
	Loose or incorrect connections at the receiver.	Check all physical connections on the back of the receiver. Analog audio is available at the 3-pin XLRs on the back of the receiver and embedded audio is always available on the SDI 1 and 2 outputs.
Connection error.	Transmit and receive frequency set incorrectly.	Verify that the frequency settings on the receiver and transmitter match. Enable automatic frequency updates in the receiver’s configuration so that the transmit and receive frequency is always the same.
Poor audio signal.	Audio settings are not correct.	Monitor incoming audio channels and determine if gain should be applied or reduced.
No remote control from receiver.	No active connection to the receiver.	Remote control is only possible when data is active, and the receiver is properly coded and connected to the client RCP.