Troubleshooting

This chapter provides troubleshooting information for the Mini Tx UHD.

Use this information to help you to solve some of the problems that you may encounter when using a Mini Tx UHD.

Symptom Possible cause Actions
Dark screen/display.
  • The display has ‘timed out’.
  • Status page has timed-out
  • You can disable the screen timeout from the Settings page.
  • The screen backlight is set to ‘Never’ by default. Adjust the screen backlight and LCD options from the Settings page.
No audio signal. Incorrect audio settings.
  • Check the Mini-Tx UHD’s audio settings.
Loose or incorrect connections at the receiver.
  • Check all physical connections on the back of the receiver. Analog audio is available at the 3-pin XLRs on the back of the receiver and embedded audio is always available on the SDI 1 and 2 outputs.
Connection error. Transmit and receive frequency set incorrectly.
  • Verify that the frequency settings on the receiver and Mini-Tx UHD match.
  • Enable automatic frequency updates in the receiver’s configuration so that the transmit and receive frequency is always the same.
Poor audio signal. Audio settings are not correct.
  • Monitor incoming audio channels and determine if gain should be applied or reduced.
No remote control from receiver. No active connection to the receiver.
  • Remote control is only possible when data is active, and the receiver is properly coded and connected to the client RCP.

Table 16: Troubleshooting Mini-Tx UHD issues